Norma Armon interviewed for “Small businesses have trouble getting paid” article

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Norma Armon interviewed by Carolyn Said, Chronicle Staff Writer for a recent article “Small Businesses Have Trouble Getting Paid“.

At Oakland’s International Contact Inc., which helps clients address non-English-speaking markets in more than 100 languages, “We have always managed to keep our receivables tightly controlled to avoid collections issues,” said Chairwoman Norma Armon. Still, it has faced some challenges that called for creative solutions.

“An advertising agency refused to pay for the translations we had delivered, and after six months of following the standard route of phone calls, letters and lawyer admonishments without success, we learned that the client was going to close down operations, so we took our payment in office furniture and chairs for our new facility,” Armon said.

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